The Owl, Loughton, Essex
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The Owl, Loughton, Essex has been reviewed 1 times and has an overall rating of -2 points out of a possible 5, or -40%  negative feedback.

The Owl, Loughton, Essex has Well Below Average Rating The Owl, Loughton, Essex has Well Below Average Rating
Review Date Reviewer's Name Review
25/04/2010 18:14:17 Warwick The Owl, Loughton, Essex was given an Well Below Average Rating by Warwick
I walked to this pub today and upon approaching we saw that it was child and dog friendly with bouncy castle. Excellent I thought. Unfortunately one particular employee did nothing for customer service. A request for the cheese in a jacket potato to be melted was responded with "We don't melt cheese." Hmmm. A worrying sign. I then ordered a burger (which came with chips). I asked if it was possible to have curly fries. "No it is not possible", was the response. I know the best thing to do as a customer is to remain nice to win people over rather than be rude. So I asked nicely if possibly they could on this occasion. I was told the system won't allow it. I pointed out that I would gladly pay the extra. Again I was told it was not possible. I pointed out that surely it was possible for one of their great chefs to simply cook and place some curly fries on a plate instead of straight cut ones. The middle aged blond hair (bob-cut) lady retorted, "Yes, we could do it but we don't, we have never done it and won't do it for people and I am not starting it for you". Try and guess on the quality of food. Please anyone, choose to spend your money in places where they value you as a customer. I will not be returning. The pub was not overly busy, other staff were friendly enough but there is no excuse for this experience. A shame because the location is fabulous. [Report for Removal] Warwick
London
London

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