BackThe Angel Inn, Heytesbury, Warminster, Wiltshire
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The Angel Inn, Heytesbury, Warminster, Wiltshire has been reviewed 1 times and has an overall rating of -5 points out of a possible 5, or -100% negative feedback.
| The Angel Inn, Heytesbury, Warminster, Wiltshire has Terrible Rating |  |
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| Review Date | Reviewer's Name | Review |
| 28/07/2010 23:01:36 | Susan Freeman | |
| THE ANGEL, HEYTESBURY NEAR WARMINSTER, WILTSHIRE - our payers had not been answered. This was a VERY depressing evening - having started on a positive note with the explanation when we booked about being "fitted-in" as busy - we thought we would put up with being in the passage way through to the garden (we were in the restaurant - not the pub area but people had to walk past with their drinks, animals etc to reach the garden)- we also thought we would put up with the partly laid table as maybe they had kindly erected this table in a hurry to accommodate us - NO - they just could not be bothered and we realised so when a group of gentlemen had arrived and were told to pick a table to sit wherever they wanted. Starters arrived - we had to request a fork for my son to be able eat his. We requested some additional soft drinks and a cider. The wine glasses were removed with no offer or enquiry as to whether we wanted to view the wine list (the only bonus of this was the glasses were dirty). Main course arrived before starter properly cleared - the waitress even took the knife my daughter had used for her starter of her plate when clearing and placed down for her to use again for her main!! We had to request cutlery to be able to eat our main courses for all of us at the table! It just continued to be a very bad, unfriendly and very unprofessional service. We had to request the wine list - no one offered and honestly it was just part of the totally disinterested attitude to our needs we felt - to be fair the wine list was good and wine we chose very acceptable. I never did receive my jug of water either - by this point I think I had realised my expectations were beyond their capabilities/interest?! The final straw was the receipt being thrown down upon payment. But what has even BEEN more upsetting is when we tried to explain to the Manageress we were not happy with our evening/location - we were met with "most people are happy with that table" and when trying to highlight the lets be honest basic errors of service from the mature ladies on duty we were again met with total disinterest. Pulling faces behind my back when leaving – again just highlights the lack of professionalism. PLEASE THINK TWICE THIS IS NOT A CHEAP PLACE and most certainly not to the standard that we had become accustomed too. [Report for Removal] | Susan Freeman Shrewton Wiltshire |
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