The Leather Bottle Inn, Mattingley, Hook, Hampshire
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The Leather Bottle Inn, Mattingley, Hook, Hampshire has been reviewed 1 times and has an overall rating of -5 points out of a possible 5, or -100%  negative feedback.

The Leather Bottle Inn, Mattingley, Hook, Hampshire has Terrible Rating The Leather Bottle Inn, Mattingley, Hook, Hampshire has Terrible Rating
Review Date Reviewer's Name Review
03/03/2008 10:18:56 David Burgess The Leather Bottle Inn, Mattingley, Hook, Hampshire was given an Terrible Rating by David Burgess
Last night I had the unfortunate experience of visiting the Leather Bottle for a Mother's Day evening meal. We had pre-booked for our party of four, having seen the special Mother's Day set menu which looked very good. On arrival there were no visible staff in the reception area, a worrying early sign of trouble to come and after a couple of minutes standing like lemons without even a perfunctory greeting we were finally ushered to our seats. We ordered drinks, starters and main courses and then waited, and waited. By this time we could hear mumblings of discontent from other tables, one man had left his entire steak and on another table next to us an angry looking customer was complaining that their main course had been served but they had been waiting for the accompanying vegetables for nearly 20 minutes, by which time presumably the charred looking main dish was stone cold. After 20 minutes without our drinks we complained and they eventually arrived 10 minutes later. By now we were expecting the worse and preparing our exit strategy. After an hour since sitting down there was still no sign of our starters, despite having had to get up and complain for the third time so we decided enough was enough. The adjacent table then told us that they had been there over 3 hours (yes 3 hours!!) and were still waiting for their desserts.That removed any doubts we might have had as we didn't fancy being there beyond midnight and with time still available to get to the local curry house we upped and left. At least we were not charged for the drinks but we wouldn't have paid anyway. This was truly one of the worst cases of dreadful service that we had ever seen. The waiting staff were all young teenagers and very pleasant and it was clearly not their fault but there was no visbile sign of any responsible management in attendance. It was clear that they had problems from the bad atmosphere and complaints that were evident throughout our stay. But this clueless management team,whoever they were, made no attempt to defuse the situation by telling people on arrival that there was a problem and that a long wait for food was likley. Nor during our hour long wait for starters was any attempt made to communicate with us, offer us a complimentary drink or two or even put a couple of bread rolls on the table, nada, zip, nothing. A memorably appalling experience and I would advise any potential customers to give this joint a very wide berth. They just didn't care one iota that they had wrecked a Mother's Day evening that we had been really looking forward to. What a contrast to arrive at our local curry house to be greeted by eager welcoming and smiling staff who took our orders quickly and efficiently and served us before the onset of the next Ice Age. Not too hard really is it Leather Bottle??[Report for Removal] David Burgess
Basingstoke
Hants

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